This meeting1 discussed findings from Healthwatch Havering. Their report was released as part of a NHS survey: Experiences of disabled North East London residents in the Covid-19 pandemic.2
The questionnaire was too long. For example Q2 was sub-divided into six parts whilst Q12 was sub-divided into eleven parts. The document was formidably long at 26 pages. The additional questionnaire for carers was 25 pages long. Ian Buckmaster faced an impossible task summarising the findings accurately. (4-32 mins)
GP services were challenging for disabled residents (13-16). Harrowing anecdotes were told of lengthy delays hanging on the phone. GP websites were problematic and Ian Buckmaster said they could be in breach of NHS contracts.
The chair Christine Smith guided the meeting successfully. The only bleak spot was David Durant (see especially 47-9) who holds his prejudices uncritically. Trivialities like plausible information doesn’t deflect him. The chair used personal knowledge to rebut him. It didn’t make any difference. Too many councillors were silent apart from Jan Sargent and John Tyler.
The report was noted. Recommendations to the cabinet member Jason Frost should have been made. GP services impacts everybody as John Tyler hinted. Havering Council could, perhaps, broker a deal with the NHS and GP services in this critical area.
1 Annotator Player (sonicfoundry.com) All timings refer to this webinar